This is an outstanding hotel far away from New York standards. Closed to everywhere: broadway, time square, central park (if you are a good walker), with a bus station just in front of the hotel for longer distances. The hotel is very nice. Sure this is not the most modern hotel we used to have, but it is well maintained, and it is on a human scale (no wait for minutes to have acces to the elevator for instance). The room was larger than expected for 4 for a 10 days stay. Large enough so we could put all our luggage without any problem. The neighborhood is fantastic with lots of good restaurants. 2 starbucks at the corners. I would recommand it to anyone going to New York.

We loved our room, after we had a difficult time with another room and the wonderful staff moved us to a better room. Since I was traveling for work and my daughter was seeing colleges, we ended up with a suite-type room that enabled me to have zoom calls and phone calls that did not disturb my daughter. The hotel was in a fabulous location and we comfortably walked or subway'd all around the city including into Brooklyn. I would gratefully and gladly stay at the James again!

Great stay at this hotel! Large room, and HUGE bathroom. There was plenty of room for our party of 3 to stay a week, the room would even work for a party of 4. Beds are comfy, pillows not so comfy - very flat, could use replacing. The room was clean to my standards and I’m one of those weird picky people that will see all of the yuckiness. Plenty of shampoo, conditioner, and body wash was supplied and it was actually decent! Room came with bathrobes and slippers, as well as a nice umbrella to use on the rainy days. Our view wasn’t the greatest, but it wasn’t bad either. We could see a little bit of the city. Noise from outside wasn’t bad, could just hear the New Yorkers honking occasionally. Only complaint, you can hear the room doors closing. So if you are trying to sleep and someone is going in and out of their room, you will hear the door closing loudly each time. There was no wait to use the elevators. Only guests with a key card can go up the elevator. Staff was friendly and helpful. We did not eat breakfast at the hotel or at their onsite restaurant, so we can’t provide comments on that. But, there are tons of yummy places to eat nearby, as well as convenience stores that are easy to walk to. Hotel was in a wonderful location, not too busy. Super easy walk to any part of the city and easy to jump on and off the subway. Would stay here again!

Excellent location for visiting NY, the staff were very friendly and the morning coffee and early evening wine was a nice extra and it gave a lovely atmosphere in the foyer. We arrived late and front staff gave us complimentary water, also our luggage didn't arrive (British Airways computer glitch) and they gave us toothbrushes. The food at Scarpetta restaurant next door was amazing and worth a visit.

The location is excellent for many of the tourist attractions - Times Square, Broadway, Empire State Building etc. Staff were helpful and pleasant, but not in an overly "have a nice day" American way.